What manual review is
During identification, the system matches the domain owner's data against the data in state registries. When the details match unambiguously, the check passes automatically within minutes. But if a discrepancy arises somewhere, or the system isn't sure of a match, the request goes to manual review: a person looks at it and makes a decision on the merits.
It's important to understand: ending up in manual review is not a punishment or a sign of a mistake on your part. It's a routine mechanism that exists precisely so that borderline cases aren't rejected automatically. More on the procedure itself is in the article "How to link a domain to Gosuslugi".
Why requests end up there
The reasons almost always come down to the data at the registrar and in the registry not matching exactly. Typical cases:
- a discrepancy in the name – abbreviations, a missing patronymic, different spelling of the letter "ё";
- a mismatch in the tax ID (INN) or its absence in the domain owner's record;
- outdated data: a change of passport, surname, or legal details not reflected at the registrar;
- for legal entities – differences in the organization's name or in the registration number (OGRN).
Most often it's a minor inconsistency that a person sees right away but a machine doesn't. For organizations there are more nuances, and they're worth covering separately in the article "Identification of a legal entity's domain".
What to do
If a request has gone to manual review, there's no need to panic – you need to make sure the data is in order and correct it if necessary.
- check that the name, tax ID (INN), and passport data in the domain's record match your current documents;
- update outdated information at the registrar if something has changed;
- verify that the organization's name and registration number (OGRN) match the official extract;
- wait for the specialist's decision, and if rejected, fix the stated reason and then resubmit the request.
If you'd rather not deal with it yourself, we take it on as part of the "Linking a domain to Gosuslugi" service: we check the data before submission and support the process.
Timelines and nuances
The automatic check takes minutes, while a manual one usually takes from a few hours to a few business days, depending on the workload and the complexity of the case. An exact date can't be named, and promising "all done in an hour" would be dishonest. You can't speed the process up directly, but you can remove the grounds for delay in advance.
The identification requirement was introduced for .ru, .рф, and .su domains under Federal Law No. 569-FZ. Manual review is part of this mechanism, so it won't disappear, but with carefully prepared data it passes without issues. The main principle is simple: the more precisely the details match the registries, the less chance of getting held up in manual review.